Terms & Conditions

1. Introduction

Welcome to we999, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ('Terms') govern your access to and use of the we999 website, mobile interface, games, betting markets, promotions, and all related services. By creating an account or placing a wager on we999, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

These Terms apply to all users of we999, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of these Terms, you must immediately cease using the platform. we999 reserves the right to update, modify, or replace any part of these Terms at any time, and it is your responsibility to review them periodically.

2. Eligibility & Age Requirement

To register and use we999, you must satisfy all of the following eligibility criteria without exception. Access is granted solely to individuals who meet these requirements. we999 enforces a strict 21+ age policy in compliance with responsible gaming best practices.

• You must be at least 21 years of age. 21+ only — underage gambling is strictly prohibited.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws applicable to you.
• You must not be excluded or banned from we999, and must not be on any self-exclusion list maintained by we999.
• You must provide accurate, truthful, and complete information during registration and maintain that accuracy throughout your account's lifetime.

3. Account Registration & Security

Each player may hold only one (1) active account with we999. Opening duplicate accounts — whether under the same identity, the same mobile number, the same bKash or Nagad wallet, or the same device — is a serious violation of these Terms and will result in immediate account suspension and forfeiture of any outstanding balances.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. we999 shall not be held liable for any losses resulting from unauthorized access to your account if such access is due to your failure to keep your login details secure.

• Notify we999 support immediately if you suspect unauthorized access or believe your account has been compromised.
• Account transfers, sales, or gifting of accounts to third parties are strictly prohibited.
• we999 reserves the right to request Know Your Customer (KYC) documentation at any time to verify your identity and the origin of your funds.

4. Deposits & Withdrawals

we999 accepts deposits and processes withdrawals via Bangladesh-local payment methods including bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT). Players are responsible for any transaction fees charged by their payment provider.

Withdrawals are processed subject to verification of your identity, completion of any active wagering requirements, and confirmation that your account is in good standing. Withdrawal requests may take 1–3 business days to process depending on the selected method and current volume.

• Minimum deposit and withdrawal amounts are specified within the we999 cashier interface and may be updated from time to time.
• Funds deposited for gaming purposes may not be used for any purpose other than wagering on we999 unless otherwise specified.
• we999 reserves the right to delay or withhold a withdrawal if fraud, money laundering, or a Terms violation is suspected, pending investigation.
• All winning amounts are subject to applicable taxes if required by law. Players are responsible for reporting and remitting any tax obligations on their winnings.

5. Bonuses & Promotions

we999 offers a range of promotions, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal specials tied to events such as IPL, BPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms of each promotion as stated at the time of issue.

Unless a promotion explicitly states otherwise, all bonus funds are subject to a wagering requirement before they or any associated winnings can be withdrawn. It is your responsibility to review these requirements before claiming any offer.

• Bonuses are issued to one account per household, device, IP address, and payment method. Abuse of promotions through multiple accounts will result in forfeiture and account closure.
• we999 reserves the right to cancel, modify, or discontinue any promotion at any time without prior notice, subject to honouring commitments already made to active participants.
• Free spins, when awarded, are valid for a limited time period specified in the promotion terms. Unused free spins expire and cannot be reinstated.
• Cashback offers apply only to net losses over the qualifying period, calculated after all wagering activity, and are credited as bonus funds subject to rollover terms.

6. Prohibited Activities

The following activities are strictly prohibited on we999. Engaging in any of them will result in immediate account suspension, forfeiture of balances, and may be referred to the relevant authorities.

• Using automated bots, scripts, or software to place bets or manipulate game outcomes.
• Money laundering, structuring transactions to evade detection, or using we999 for any unlawful financial activity.
• Collusion with other players, match-fixing, or any form of fraudulent wagering activity.
• Attempting to exploit software vulnerabilities, glitches, or loopholes in games or the we999 platform.
• Providing false identity information, impersonating another person, or bypassing KYC procedures.

7. Intellectual Property

All content on the we999 platform — including but not limited to text, graphics, logos, game interfaces, software, trademarks, and promotional materials — is the exclusive intellectual property of we999 or its licensed partners and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from we999 without prior written authorisation.

8. Limitation of Liability

To the fullest extent permitted by applicable law, we999 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including but not limited to loss of profits, loss of data, loss of goodwill, or service interruptions.

we999 does not warrant that the platform will be uninterrupted, error-free, or completely secure. While we take all reasonable measures to ensure uptime and data integrity, temporary unavailability may occur due to maintenance, technical issues, or circumstances beyond our control.

9. Privacy & Data Protection

we999 is committed to protecting your personal information. Our collection, storage, and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and should be read alongside them. By using we999, you consent to the processing of your personal data as described in the Privacy Policy. We use industry-standard SSL encryption and secure data storage practices to safeguard your information at all times.

10. Amendments to These Terms

we999 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will endeavour to provide reasonable notice via a notice on the platform, by email, or through in-app messaging. Your continued use of the platform following the effective date of any updated Terms constitutes your acceptance of those changes.

It is your responsibility to check these Terms periodically for changes. The most current version of the Terms will always be available at we999.vin/terms-conditions.

11. Responsible Gaming

we999 is firmly committed to promoting responsible gaming. Gambling is intended as a form of entertainment for adults aged 21 and above. If you feel that your gambling is causing harm to yourself or others, we strongly encourage you to make use of our responsible gaming tools, including deposit limits, session time reminders, and self-exclusion options. These tools are accessible through your account settings at any time.

Players who wish to self-exclude may do so permanently or for a chosen cool-off period by contacting [email protected]. During a self-exclusion period, you must not attempt to open a new account or access the platform. we999 does not extend credit and does not accept bets from players who are under the influence of alcohol or controlled substances.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or related to your use of we999 that cannot be resolved informally through our customer support team will be referred to binding arbitration or, where applicable, to the competent courts. we999 will endeavour to resolve all player complaints in a fair, timely, and transparent manner. If you have a dispute, please contact our support team in the first instance before pursuing any formal proceedings.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the we999 platform, our support team is available around the clock to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You can reach us by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible.